All free delivery orders are despatched using Royal Mail’s 2nd class delivery which they aim to deliver within 2-5 working days, but delivery times are not guaranteed. During checkout you can select to upgrade to first class post – the Royal Mail should deliver within 1-3 working days but, again, it’s not guaranteed.
Whenever possible, orders are despatched the same day as they are paid for (within reason of course – don’t order at 5.27pm and expect a next day delivery!) We are UK based so your order should be with you quickly – but this does depend on Royal Mail, so delivery times are sadly out of our control!
We post worldwide! Delivery within the UK is free of charge, delivery to anywhere in the world outside the UK has an additional charge which will be clearly shown on the order page.
There is NO minimum order quantity, you can order as much or as little as you wish! We aim to dispatch all deliveries within 24 hours of being placed between Monday-Friday. Any orders placed after 12.00pm on a Friday will usually be processed and dispatched on the Monday. Please note in some cases this may vary.
Any orders placed from outside the EU may incur import duty and taxes. These may be levied once the goods reach your country. It is a legal requirement that we declare the full value of the goods (excluding delivery charges) on all parcels to be delivered outside the EU. For more information on customs charges please contact your customs authorities. We have no control over these charges and cannot predict what they will be. Unfortunately we are unable to reimburse any customs fees charged.
Whilst we aim to despatch all orders within 24 hours, if for some reason we are unable to despatch your order promptly, you will be notified immediately by e-mail with a reason. If an item is out of stock, we will notify you of when we expect it to be back in stock and give you the option to cancel your order and receive a refund, wait for the item to be back in stock or pick a similar item.
Please allow 10 working days from your despatch notification for your item to be delivered and if your order has not been received in 10 working days after being sent (for UK customers) please notify us.